Legal

Terms of Use

Last updated: June 2026

Applies to volta.health, indehealth.care, the Volta mobile application, and related websites, software, and services.

Provider: indeHealth, Inc., doing business as Volta Health ("Volta," "we," "us," or "our")

1. Acceptance of these Terms

These Terms of Use ("Terms") govern your access to, and use of the Services operated by or on behalf of indeHealth, Inc., doing business as Volta Health. By accessing or using the Services, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, you may not use the Services.

If you access the Services through your university, its health center, or another organization (for example, using single sign-on), your use may also be subject to that organization's agreement with Volta and its own policies. Where an organization's agreement with Volta conflicts with these Terms as to that organization's authorized users, the organization's agreement governs for the matters it covers.

We may update these Terms from time to time. We will post the updated Terms with a new "Last updated" date and, where a change is material, provide additional notice. Except where your express consent is required by law, continuing to use the Services after an update takes effect means you accept the updated Terms.

2. Eligibility and your account

The Services are intended for individuals who are at least 18 years old and located in the United States or its territories. By using the Services, you represent that you meet these requirements and have the authority to agree to these Terms. If you use the Services on behalf of an organization, you represent that you are authorized to bind that organization.

When you register, you agree to provide accurate, current, and complete information and to keep it updated. You are responsible for your account credentials and for activity under your account, and you agree to notify us promptly of any suspected unauthorized access or security incident. If you use single sign-on through your institution, that provider's terms and privacy practices also apply. We may suspend or terminate accounts that contain false information or that violate these Terms.

3. Your right to use the Services

Subject to these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services and to download and use the Volta app on a device you own or control, for your personal, non-commercial use. We and our licensors retain all rights, title, and interest in the Services and all related content, software, and trademarks (including the Volta and indeHealth marks). All rights not expressly granted are reserved.

You agree not to: sell, resell, or commercially exploit the Services; copy, modify, translate, or create derivative works of the Services; reverse engineer or attempt to extract source code except as permitted by law; use data-mining, scraping, robots, or similar extraction methods; interfere with or disrupt the Services or related networks; circumvent security or access controls; remove proprietary notices; or use the Services to infringe others' rights, violate privacy, or for any unlawful purpose. We may modify, suspend, or discontinue any part of the Services at any time.

4. The Services are not medical care; emergencies

Volta provides software and administrative tools. We are not a health-care provider, we do not practice medicine, and we do not provide medical, mental-health, legal, financial, or tax advice. Content available through the Services is for general informational and administrative purposes and is not a substitute for professional advice or for care from your own provider. Always consult a qualified provider with questions about your health and never disregard professional advice because of something you accessed through the Services.

5. Health, insurance, and billing features

Some features let you view and share health, immunization, and insurance information, and let your university health center manage enrollment, waivers, claims, and billing. When we provide these features, we generally act on behalf of your university or its health center under a written agreement, and for protected health information we act as a HIPAA Business Associate under a Business Associate Agreement. The institution and its health center are responsible for the underlying records and for clinical decisions, billing determinations, and patient financial communications. Charges for health-center services and any patient payments are governed by your arrangement with the health center and any third-party payment processor, not by these Terms.

You authorize us, where you direct or your institution directs, to retrieve and share specified information (such as immunization or vaccine status) with your institution to support compliance and the Services. How information is handled is described in our Privacy Policy.

6. Privacy

Our Privacy Policy explains how we collect, use, and protect personal information and is incorporated into these Terms. For information we handle on behalf of your institution, that institution's privacy notices and our Business Associate Agreement with it also apply.

7. Communications and text messages

By creating an account or providing your contact details, you agree to receive service and transactional communications from us electronically, for example, account, security, compliance, and support messages, which may be delivered by email, push notification, in-app message, or text message. These communications are part of the Services and you may not be able to opt out of essential service messages while you maintain an account.

Separately, we may send promotional communications. You can opt out of promotional messages at any time using the unsubscribe instructions provided, without affecting service messages. Where we send marketing texts, we obtain consent as required by law, and message and data rates may apply. You may withdraw marketing-text consent by replying STOP or as otherwise described in the message.

8. Your content

You are responsible for the information and materials you submit through the Services ("User Content"). You agree not to submit User Content that is unlawful, infringing, harmful, harassing, defamatory, obscene, deceptive, or that violates another person's rights or privacy, that contains malicious code, or that constitutes spam or unauthorized advertising. You represent that you have the rights necessary to submit your User Content.

You retain ownership of your User Content. You grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, and use your User Content solely to operate, provide, secure, and improve the Services and as directed by you or your institution. We will handle personal information within User Content in accordance with our Privacy Policy, and we do not use your User Content for advertising and do not sell it. This license ends when your User Content is deleted from the Services, except for reasonable backup copies and as required by law or our retention obligations.

We are not obligated to monitor User Content, but we may remove or restrict content that violates these Terms or the law. You are responsible for maintaining your own copies of your User Content.

9. Feedback

If you choose to send us suggestions, ideas, or other feedback about the Services, you grant us a perpetual, irrevocable, royalty-free license to use it for any purpose without obligation to you. Feedback is given voluntarily and should not include confidential information or anyone's personal or health information.

10. Third-party content and links

The Services may include or link to content, websites, or services provided by third parties, including universities, health centers, consultants, insurance carriers, insurance brokers, and medical-records providers. We do not control and are not responsible for third-party content or services, and a link or inclusion is not an endorsement. Your use of third-party content and services is at your own risk and subject to their terms and policies.

11. App store terms

If you download the Volta app from the Apple App Store or Google Play, your use is also subject to that store's terms. For the Apple App Store: these Terms are between you and Volta, not Apple, and Apple is not responsible for the app or its content; Apple has no obligation to provide maintenance or support; to the extent permitted by law, Apple has no warranty obligation and is not responsible for product-liability, legal/regulatory, or third-party intellectual-property claims relating to the app; Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You represent that you are not located in an embargoed country or on a U.S. prohibited-party list and will comply with applicable app-store and export rules.

12. Intellectual property and copyright complaints

The Services and their content are protected by intellectual-property laws. The Volta and indeHealth names, logos, and other marks are owned by Volta or its affiliates and may not be used without our prior written permission. References to third-party marks are for identification only and do not imply endorsement.

If you believe content on the Services infringes your copyright, please send a notice with the information required under the Digital Millennium Copyright Act (identification of the work, the allegedly infringing material and its location, your contact information, a good-faith statement, and a statement under penalty of perjury that you are authorized to act) to our designated agent at the address in Section 19. We may remove infringing material and terminate repeat infringers.

13. Disclaimers

To the fullest extent permitted by law, the Services and all content are provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that information available through the Services is accurate, complete, or useful. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you. This Section does not limit any non-waivable warranty or right you may have under applicable law, and nothing in these Terms limits our security obligations to institutions under our agreements and Business Associate Agreements with them.

14. Limitation of liability

To the fullest extent permitted by law, Volta will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, or goodwill, arising out of or relating to the Services or these Terms, even if advised of the possibility of such damages. To the fullest extent permitted by law, Volta's total liability for all claims relating to the Services will not exceed the greater of the amount you paid us for the Services in the twelve months before the event giving rise to the claim, or one hundred dollars.

These limitations do not apply to liability that cannot be limited under applicable law. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. If you are a California resident, you waive California Civil Code §1542 with respect to any release in these Terms; §1542 provides that a general release does not extend to claims that the releasing party does not know or suspect to exist in their favor at the time of the release and that, if known, would have materially affected the settlement.

15. Dispute resolution and arbitration

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED BY INDIVIDUAL ARBITRATION AND LIMITS HOW YOU CAN SEEK RELIEF, UNLESS YOU OPT OUT AS DESCRIBED BELOW.

15.1 Informal resolution first

Before starting an arbitration, you agree to first contact us at legal@volta.health and give us 90 days to resolve the dispute informally. Many disputes can be resolved this way.

15.2 Agreement to arbitrate

You and Volta agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The Federal Arbitration Act governs this Section. The arbitrator decides all issues except that a court decides the enforceability of the class-action waiver in Section 16.

15.3 Exceptions

Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect intellectual property or stop unauthorized access. Nothing here waives any right that cannot be waived under applicable law.

15.4 Process

Any in-person arbitration hearing will take place in New York County, New York. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in New York County, New York for any action not subject to arbitration, and waive any objection to that venue.

15.5 Your right to opt out

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing legal@volta.health with your name and a statement that you opt out of arbitration. Opting out will not affect any other part of these Terms.

16. Class-action waiver

To the fullest extent permitted by law, you and Volta agree to bring claims against each other only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over a representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court.

17. Suspension and termination

We may suspend or terminate your access to the Services at any time if you violate these Terms, if required for security or legal reasons, or if we discontinue the Services. You may stop using the Services at any time. Sections that by their nature should survive termination, including ownership, disclaimers, limitation of liability, dispute resolution, and these miscellaneous provisions, will survive.

18. Governing law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws rules, except that the Federal Arbitration Act governs Section 15. These choices do not deprive you of the protection of mandatory consumer-protection laws of the state where you live. For users and institutions in California, applicable California consumer and health-privacy laws continue to apply.

19. Notices and contact

Notices to Volta must be in writing and are effective when delivered to legal@volta.health or to the mailing address below. We may provide notices to you by email, in-app message, or posting on the Services, and you agree that electronic notices satisfy any requirement that a communication be in writing. Persons with disabilities who need these Terms in an alternative format may contact us and we will respond to reasonable requests.

20. General

These Terms, together with the Privacy Policy and any terms applicable to your institution, are the entire agreement between you and Volta regarding the Services. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. If any provision is held unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. The Services are hosted in the United States; if you access them from elsewhere, you do so at your own initiative and are responsible for compliance with local law, and you consent to the transfer of your information to the United States as described in the Privacy Policy. Except as stated in Section 11 (Apple as a third-party beneficiary), these Terms do not create third-party beneficiary rights.